Payments, Cancellations and Refunds

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A provisional reservation for an available America’s Trains (“ATs”) Journey by Rail can be made to acquire a first right of refusal for a specific Journey with no or a minimal refundable deposit and no other obligation, as described at Reservations.
A confirmed reservation with a deposit or full payment confirms a Journey.
Cancellations and refunds are governed by  the Terms and Conditions (“Terms”). 
As provided for in the Terms, except that ATs has the option to retain up to a $50 service fee for/from any refund, in addition to other refund provisions in these Terms, a full refund of all Fare amounts paid is made to Passengers for cancellations of Confirmed reservations more than 91 days before a departure date decreasing to all amounts paid less 1% of such amounts for each day starting on the 91st day and including the 14th day before the departure date. No refund is owed or payable within 13 days before the departure date. Notification of cancellations must be made: (1) directly to ATs by email to, such cancellation is considered received at the time that ATs confirms receipt thereof by return email; or, (2) in writing delivered by registered USPS mail, such cancellation is considered received on the date it is delivered to ATs; or, (3) by telephone and such cancellation is considered received at such time as the Passenger receives a Cancellation Number. The date the notification is received by ATs or ATs provides a Cancellation Number is the effective date of the cancellation. By accepting a full or partial refund, Passengers waive all rights to any and all further refund claims or remedies.
Name changes are considered to be cancellations.
ATs may not acquire Cars until after sufficient advance sales have been made to ensure related high Journey occupancy and to reduce excess bedroom inventory; related economic benefits can be passed on to passengers as lower fares. Therefore, a Journey buyer may be making a purchase for a Journey on a Car that is not yet in service. In the unexpected event that a Journey can’t be provided by ATs because such Car is not yet available and there is no alternative Car, or for any other reason, ATs will advise Journey buyers accordingly as soon as possible and not later than 91 days before the departure date. In this event ATs shall owe Passengers a full refund of all amounts paid.
If there is any conflict or difference between provisions of the Terms and Conditions and any other cancellation and refund information, the Terms and Conditions shall prevail.