Payments, Cancellations and Refunds

Groups Private Cars Reservations Specials Details Routes Fares

A provisional reservation for a specific Journey by Rail can be made at any time before 196 days  prior to the departure date, with no payment. However, if another firm request for the same Journey occurs, a normal confirmed reservation deposit is required to hold and replace the provisional reservation, payable within three days after ATs sends notice by email, mail or mobile phone text requesting such deposit; it is the sole responsibility of Passengers to check for and be aware of such inbound emails, mail or mobile phone texts. Otherwise, the provisional reservation is subject to cancellation. 
Confirmed reservation deposits are 5% of total per person fares prior to 196 days before a departure date, increasing to a total of 15% per person 140 days before departure, increasing to a total of 30% per person 140 days before departure, increasing to full payment prior to 91 days before departure. If a payment is not received as required, reservations can be cancelled. Payments are held in an escrow or comparable account or a surety bond established by ATs provides assurance to the extent necessary to ensure that sufficient funds are available to provide confirmed Journeys or to pay requested refunds. Payment can be by check, bank transfer, money order or acceptable debit/credit cards. When a reservations is confirmed by payment of an appropriate deposit or full payment, passengers are given a reservation confirmation number.
A full refund of all fare amounts paid, less a $50.00 administrative fee, is made if a confirmed reservation is cancelled more than 91 days before a departure date. Thereafter, the refund is equal to all fare amounts paid less 1% for each day starting on the 91st day until and including the 14th day before the departure date, less a $50.00 administrative fee. No refund is owed or payable within 13 days before the departure date. Notice of cancellations must be a delivered in writing by mail or email directly to ATs or to the ATs Rez Center, travel agent or tour supplier that provided the Journey reservation confirmation. If a cancellation is made with an ATs Rez Center, travel agent or tour supplier, passengers are responsible for assuring that the ATs Rez Center, travel agent or tour supplier notify ATs of the cancellation. The effective date of a cancellation is the date that it is received by ATs. Name changes are cancellations. By accepting a full or partial refund, passengers waive all rights to any and all further claims or remedies. Unless otherwise provided for in the Terms and Conditions passengers have no other right to a fare refund, and agree that they will not request a credit or debit card charge back.